Outside the Netherlands:
Returns and Exchange
Kids Department does its best to deliver clothing and asseccories perfectly at your home. If nevertheless a product does not live up to your expectations, the product can be returned. However there are some terms and conditions linked to returns.
- If you wish to use the return / exchange service, you can use the enclosed return form when ordering, or download it here (in Dutch only).
- You can terurn the item(s) return to: Kids Department, o.v.v. exchange / return with the order number, Herenstraat 130, 2291 BK Wateringen.
- The shippingcosts for the return / exchange article are for your own account. You will choose your own carrier and are responsible for the return until we have received it in good order.
- If you wish to exchange an item, we will send the new desired product free of charge to you. (Only valid for orders within the Netherlands). If you are placing a new order then these costs are for the customer.
- Items can be returned within 14 days after delivery of your order.
- The return form must be filled in and to be included, so we know which order it is.
- Items should be returned in original condition, with attached price tags.
- Items must be unworn and undamaged.
- If your order has been eligible for free shipping and you want to return a part of the order which your new order amount is below the free shipping amount, the free shipping will be void. These costs will be deducted from the return amount. PostNL is it € 3.95.
If all these conditions have been fulfilled, the shipment will be accepted as a return.
The amount you paid (with eventual settlement of shipping fees and/or return shipping costs) will be deposited on your account by Kids Department within 10 business days.
Return of Sale Items
For items that are purchased at 60% off or more we give no refund but a coupon code.s